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Engineering Services

Our highly qualified engineers can be your complete virtual IT staff.

Qualified Engineers, Your Virtual IT Staff

Virtacore Systems has a full staff of highly trained on-site engineers who can design,
develop, deploy, and support your custom hosting solution. Our technicians can maintain your hosting solution on an ongoing basis with many options to choose.

Engineering Services are available to all Virtacore Systems, Inc. customers and any company with servers in the Equinix IBX data centers in Ashburn, VA, Chicago, IL and San Jose, CA. You can select the services you need or buy comprehensive support.

Our certified engineers are available 24x7x365 to provide the following services:

Help Desk and Administration

24x7x365 help desk monitoring and issue tracking from submission to resolution.
OS installation, configuration, patch management, and security hardening.
Rapid server deployments – OS image and template management.
On-going system management and maintenance.
Change management and configuration backups.
Server/database backup management.
Application/server monitoring and alerting.
Performance analysis for applications and OS.
Server consolidation.
System Administration of servers, load balancers, firewalls, network equipment, and storage devices.
Virtualization support and Engineering with Parallels, VMWare and Microsoft Hyper-V Server.

Backup and Disaster Recovery

Server Backups using file or block based technologies, local and offsite storage, and multiple replication options.
Point-in-time and bare metal restoration.
MySQL live and snapshots.
Server to Server and Physical to Virtual live replication DR services.
Multi-site capability (VA, IL, CA & UK).

Monitoring and Alerting

Application and server monitoring and alerting.
Performance metrics for applications and OS.

Documentation and Colaboration

Document network, cabinet, and server layouts.
Consultative services for design, engineering, and implementation.
Policy development for controlling physical and virtual server security.
Private wiki space for tracking and updates.
Measuring total cost of ownership (TCO), in order to analyze the on-going impact of virtualization and justify investment.