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Support Analyst II (multiple positions)

Requisition #:    200901                      Location: Ashburn, VA
Job Title: Support Analyst II                Compensation: DOE
Area: Customer Support                     Level of Experience: Experienced - Non   Manager

Position Overview: 

Virtacore Systems Inc. is currently seeking qualified candidates to join our technical
customer support team as a Support Analyst II. This is a full-time position with benefits where working on-site is not a requirement. Career advancement opportunities are available to candidates based on experience and performance. 
 
Individuals who enjoy a helpdesk job where you follow a script all day long should not pursue this position. Ideal candidates are expected to use their technical knowledge to accurately troubleshoot and resolve customer issues. 

The work environment is fast-paced sometimes requiring team members to learn on the job.

Candidates are expected to have a strong underlying background before starting.

Comprehensive Benefits Package Included (Medical/Dental/Life Insurance, 401k, and more).

Responsibilities (include, but are not limited to):

• Answering customer inquiries and resolving issues through our trouble ticketing system
• Troubleshooting and resolving software issues with Linux/Windows systems 
  
• Troubleshooting and resolving underlying system service issues 
  
• Documentation of repeated issues 
  
• Properly escalating issues to other departments and management 
  

 

Technical Skill-set Requirements:

• Must possess and maintain current working knowledge of LAMP, e-mail, DNS, SSH, RDP and related system services 
• Ability to reproduce, troubleshoot, and prioritize issues on Linux/Windows based systems 
• Candidates holding experience with RPM-based Linux distributions (RedHat, CentOS, Fedora, etc), cPanel, Plesk, and virtualization technologies such as Virtuozzo, Citrix XenServer, or VMWare are given special consideration

  

Soft Skill-set:

• Must be a United States citizen (Candidates residing in the Mid-Atlantic area are preferable)
• Must possess strong organizational skills and a high attention to detail
• Ability to communicate effectively with internal teams and customers

 

How to Apply:

To apply for this position, please send an email with your resume and salary requirements to
jobs@virtacore.com. Please state which position you are looking to fill in your email.

Failure to include requested items will result in immediate disqualification. Selected candidates will be contacted by e-mail to schedule an interview.